Implementation of PDCA Cycle in Improving Communication Skill-Set for Training the Future Health Care Professionals
Mandyam Rangayyan Roopashree
Dr. Mandyam Rangayyan Roopashree, Department of Quality and Patient Safety, M.S. Ramiah University of Applied Sciences, Bangalore (Karnataka), India.
Manuscript received on 16 June 2023 | Revised Manuscript received on 26 June 2023 | Manuscript Accepted on 15 July 2023 | Manuscript published on 30 July 2023 | PP: 14-23 | Volume-3 Issue-5, July 2023 | Retrieval Number: 100.1/ijpmh.E1029073523 | DOI: 10.54105/ijpmh.E1029.073523
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© The Authors. Published by Lattice Science Publication (LSP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The research was conducted to evaluate the soft skill competencies and communication among future healthcare professionals. By assessing the level of knowledge, attitude, practices, and skill sets using pre- and post-tests, and taking feedback, data is collected for process improvement in the training program. The Plan, Do, Check, and Act (PDCA) Cycle helps in setting processes for implementation and improving training modules for communication and soft skill competency. The PDCA cycle is utilised as a managerial tool for the improvement process in a process setting. The approach helps in competency mapping and evaluating the training module for healthcare managers. This tool helps enhance the quality of the training program by assessing the participants’ preparation from their perspective. Data are compared using the pre- and post-test scores. Results include both quantitative and qualitative data collected as feedback to assess the effectiveness of the training module. Data is collected on the level of preparation of the participants, their expectations for taking the course, and the level of interaction with the training program. Data is collated, compiled, analysed, and interpreted for evaluation and analysis. The research provides insights into customer satisfaction, decision-making capabilities, the importance of rewards and recognition in training and development, and changing domains in the quality healthcare management sector. The skill sets and competencies that were outcomes included Communication, Collaboration, Team Leadership, Change Agent, Motivation, Analytical Skills, and Logical Skills. By taking participants’ feedback, the outcome analysis and the effectiveness of training can be evaluated. Through evaluation of results, process improvements, seamless coordination, and continuous improvement are implemented. The research concluded as an outcome measure to improve training programs and enhance the quality of services.
Keywords: Training; Quality; Management; Effectiveness; Continuous-Improvement.
Scope of the Article: Health Informatics