Challenges While Implementation of 5S at the Cardiac Counter of the Tertiary Care Hospital
Mandyam Rangayyan Roopashree
Dr. Mandyam Rangayyan Roopashree, Department of Quality and Patient safety, NHS, Wales, UK.

Manuscript received on 27 May 2023 | Revised Manuscript received on 03 June 2023 | Manuscript Accepted on 10 June 2023 | Manuscript published on 15 June 2023 | PP: 1-9 | Volume-3 Issue-4, May 2023 | Retrieval Number: 100.1/ijpmh.E1025073523 | DOI: 10.54105/ijpmh.E1025.053423

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© The Authors. Published by Lattice Science Publication (LSP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)

Abstract: 5S-Kaizen-Total Quality Management (TQM) is a hospital management approach to improve with limited resources. The set actions are conducted systematically with commitment and full participation from staff working in the hospital. Samples were drawn from the work environment, housekeeping staff, Cardiac counter staff. Data were collected through a cross-sectional, prospective, observational, qualitative study. A checklist with 5S parameters was used as a quantitative tool to analyse the data for both pre-study and post-study scores. The score has improved from 64 to 104 out of 125 after training, comparing the scores of prestudy and post-study, which represents a considerable 60% improvement in the healthcare working environment. It was found that after the training and continuous monitoring, 5S was successfully implemented, which showed several benefits, including improved self-discipline and a positive attitude, increased awareness and morale, enhanced inter-human relations, and improved internal communication processes. To improve the working environment and strengthen the motivation of staff working in hospitals and healthcare organisations. 5S, as a quality improvement tool, has made the working environment smoother and safer. It eliminates unnecessary items from the workplace. It prevents the items and documents from being lost or damaged and minimize the wastage of time and resources. It has improved staff morale.

Keywords: Total Quality Management, Optimization of Resources, Smooth Workflow, Staff Motivation, Teamwork.
Scope of the Article: Health Care Quality, Efficiency